Specialization in IT Service Management

---

At the forefront of change in the management of IT service delivery is the topic of “digital transformation.”  If you are uncertain as to the definition of “digital transformation” you can start by considering what Amazon has done to the retail industry.  As evidenced by Amazon, the potential impact of digital transformation is enormous depending on how far a business or organization is able to redefine (or re-imagine) how it delivers its products and services.  Amazon has leveraged cloud computing, the Internet, and an enormous investment in software in order to completely alter the retail experience for virtually everything we purchase as consumers.

Digital transformation means looking externally at how our customers interact with our business or organization and internally at how our employees and systems generate the product or service that the customer has purchased.  By transforming the “customer experience” the goal is to make it easier for customers to do business with us, increasing the likelihood that they will not look elsewhere for an equivalent product or service. By transforming how our internal processes work, we have the opportunity to drive much greater efficiencies, attain higher profits and happier employees.

In order to achieve the promise of digital transformation, businesses need to rethink the scope and the strategic importance that they assign to IT.  For most organizations, IT is managed as an expense item, one where leadership is continuously looking to maintain or in many cases reduce the amount that is being spent on IT technology and the people resources it takes to support it. When digital transformation becomes the objective, there is a natural shift that takes place, one where IT is now viewed as an investment in growing the business and driving profitability.  

So, what are some of the challenges that you will face in digitally transforming your business?

• Minimizing spend on IT infrastructure while increasing spend on application development and support.
• Closely aligning the priorities of your IT leader with the business objectives of the company.
• Challenging the organization to creatively reinvent how you deliver your product or service to the market.
• Take full advantage of the many advancements in technology including IoT (Internet of Things)

How can Fey Business Partners help you digitally transform your organization?  

With proven experience in leading a cloud-based, “IT as a Service” provider, Fey Business Partners has the technical and operational experience to assist companies in their digital transformation journey.  Whether the challenge is strategic or more tactical in nature, you can engage us on either a project or fractional basis to accelerate your results.